📦 Frequently Asked Questions
❓ Do you offer same-day delivery?
Yes, same-day delivery is available depending on our schedule and your location. We recommend booking early in the day to guarantee availability.
❓ How much do you charge?
Our rates are calculated based on distance, weight, and any extra handling involved.
Call or text us at (818) 918‑1438 with the job details and we’ll provide a personalized estimate — no hidden fees, no surprises.
❓ Do you help load and unload items?
Curbside delivery is included.
If you need help unloading or carrying items, we offer that too for an added fee — just let us know ahead of time so we can come prepared.
❓ What areas do you deliver to?
We’re based in West Hills, CA and serve the greater Los Angeles area and surrounding cities.
Long-distance deliveries may be available upon request — reach out for a custom quote.
❓ What kind of items can you deliver?
We handle a wide range of items, including:
- Furniture
- Appliances
- Boxes and totes
- Hardware and building materials
- Office supplies
- Marketplace purchases (OfferUp, Craigslist, etc.)
If you’re not sure, just ask!
❓ Are my items insured?
We do not offer cargo insurance. Items are transported at your own risk.
However, we handle every delivery with care — and treat your items like our own.
If you require insured shipping, we recommend using a service that offers that protection.
❓ What payment methods do you accept?
We accept:
- Cash
- Zelle
- Venmo
Credit/debit card payments via Stripe or PayPal are available upon request.
❓ How do I schedule a delivery?
You can either:
- Use our Schedule a Delivery form
- Call or text us directly
- Or start with a Quote Request to check availability and pricing
❓ Do you charge extra for stairs or difficult access?
Yes — additional handling or moving labor fees may apply for:
- Stairs
- Long driveways
- Tight hallways
- Extremely heavy items
We’ll let you know ahead of time if this applies to your job.
❓ What’s your cancellation policy?
We don’t charge a cancellation fee since payment is only collected after the delivery is completed.
However, we ask that you please let us know as early as possible if you need to cancel or reschedule — especially if a driver is already on the way. Respecting our time helps us continue offering flexible, reliable service.